Connect ServiceNow and Jira for seamless IT and engineering collaboration

Automatically sync tickets, updates, and projects in real time — no duplicates, no lost issues, no wasted hours. Resolve incidents faster, hit SLAs, and keep IT + engineering teams perfectly aligned.

Diagram showing Unito’s two-way sync between Jira and ServiceNow, with Jira issues and sprints syncing to ServiceNow incidents and change requests, as well as support for any work item or table.

TRUSTED BY FORTUNE 500 COMPANIES AND GLOBAL BRANDS

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Real-time ServiceNow-Jira integration — no-code, fully configurable

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  • Faster resolution & RSA compliance
    Cut downtime, hit SLA targets, and deliver measurable ROI with every rollout.

  • Full visibility across systems
    No gaps, no duplicated tickets, accurate reporting, all while meeting enterprise security and compliance standards.

  • Seamless, reliable sync
    Fewer escalations, less manual admin effort, with maintenance handled for you so your team can focus on priorities.

Built for every ITSM + DevOps workflow

Incident management

Auto-create Jira issues from ServiceNow incidents to speed response times.

Change requests

Sync change tickets to Jira stories to keep deployments on track.

Problem management

Link recurring incidents to Jira epics for faster root cause analysis.

Project collaboration

Align IT + DevOps projects with real-time, bi-directional updates.

HOW IT WORKS

Visibility across every project

Give every team real-time visibility. Sync ServiceNow issues across multiple Jira projects in a single flow, so stakeholders always see the latest status — no gaps, no duplicates, no manual updates.

Workflow diagram showing collaboration between IT support teams and development teams using Unito. IT logs an incident, status updates and comments sync with Jira issues, developers pick up tickets, request more context, and send responses back until the issue is resolved and support marks it completed.

 

Screenshot of Unito’s field mapping interface for ITSM Process Integration and ServiceNow Change Requests, showing bi-directional sync setup between fields like planned start, due date, assignee, comments, and attachments.

Precision field mapping without code

Take full control of your syncs — no code required. Choose one- or two-way sync for any field, customize mappings, and adapt updates to fit your exact workflows. Sync exactly what matters, including:

  • Priority levels and due dates
  • Descriptions and attachments
  • Public and private comments
  • Assignment groups and assignees
  • Any custom fields and labels
All fully customizable, no scripting needed

Custom sync rules control exactly what syncs

Go beyond field mapping. Use sync rules to decide when and how records sync across ServiceNow and Jira. Trigger updates based on status, urgency, or any custom field — even bring in historical data. No scripting, no manual effort.

 

Illustration of Unito’s workflow rules and historical sync between Jira and ServiceNow. A rule defines that high-urgency incidents create matching Jira issues with a high-priority label, kept in sync, with an option to sync historical data.

Why customers choose Unito

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True two-way sync,
out of the box

Keep ServiceNow and Jira fully aligned with automatic, bi-directional updates — no scripts, copy-pasting, or manual work. Every change, from incidents to projects, flows instantly across systems.

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Fully configurable
no-code

Adapt the integration to any workflow — incidents, changes, problems, or projects. Control mappings, filters, and sync timing without writing code, so your teams stay in sync without losing flexibility.

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Enterprise-scale and
resilient

Confidently support high-volume operations across IT and engineering. Unito auto-scales to handle surges in tickets, updates, or activity, ensuring continuity even during peak loads or outages.

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How SEKO Logistics cut manual work and saves $56,000 annually

SEKO Logistics integrated ServiceNow and Jira to eliminate manual ticket creation and updates. With Unito, they automated their escalation flow, reduced license costs, and saved 338 hours annually.

 

$56k
saved annually

 

 

3,800
tickets synced weekly

 

 

338
hours saved annually

 

Loren McDowell testimonial

 

Enterprise-grade security and reliability

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SOC 2 Type 2 certified

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GDPR and CCPA compliant

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No data stored by Unito

Power your ITSM workflows with real-time two-way sync.

See Unito's ServiceNow + Jira integration in action. Our experts will tailor the demo to your workflows.