Sync ServiceNow and Jira effortlessly with real-time two-way updates

Keep incidents, changes, and issues up-to-date automatically with Unito's two-way sync.

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Diagram showing Unito’s two-way sync between Jira and ServiceNow, with Jira issues and sprints syncing to ServiceNow incidents and change requests, as well as support for any work item or table.

TRUSTED BY FORTUNE 500 COMPANIES AND GLOBAL BRANDS

Your ServiceNow-Jira setup in simple steps

Our team works with you to configure your integration needs from start to finish, tailored to your business workflows. Once it's live, Unito keeps everything in sync automatically, and your integration stays reliable, simple to adjust and effortless to maintain.

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Why customers choose Unito

True two-way sync,
out of the box

Keep ServiceNow and Jira fully aligned with automatic, bi-directional updates — no scripts, copy-pasting, or manual work. Every change, from incidents to projects, flows instantly across systems.

Fully configurable
no-code

Adapt the integration to any workflow — incidents, changes, problems, or projects. Control mappings, filters, and sync timing without writing code, so your teams stay in sync without losing flexibility.

Enterprise-scale and
resilient

Confidently support high-volume operations across IT and engineering. Unito auto-scales to handle surges in tickets, updates, or activity, ensuring continuity even during peak loads or outages.

HOW IT WORKS

Visibility across every project

Give every team real-time visibility. Sync ServiceNow issues across multiple Jira projects in a single flow, so stakeholders always see the latest status — no gaps, no duplicates, no manual updates.

Screenshot of Unito’s field mapping interface for ITSM Process Integration and ServiceNow Change Requests, showing bi-directional sync setup between fields like planned start, due date, assignee, comments, and attachments.

Precision field mapping without code

Take full control of your syncs — no code required. Choose one- or two-way sync for any field, customize mappings, and adapt updates to fit your exact workflows. Sync exactly what matters, including:

Priority levels and due dates
Descriptions and attachments
Public and private comments
Assignment groups and assignees
Any custom fields and labels

All fully customizable, no scripting needed

Custom sync rules control exactly what syncs

Go beyond field mapping. Use sync rules to decide when and how records sync across ServiceNow and Jira. Trigger updates based on status, urgency, or any custom field — even bring in historical data. No scripting, no manual effort.

Illustration of Unito’s workflow rules and historical sync between Jira and ServiceNow. A rule defines that high-urgency incidents create matching Jira issues with a high-priority label, kept in sync, with an option to sync historical data.

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Built for every ITSM + DevOps workflow

Incident management

Auto-create Jira issues from ServiceNow incidents to speed response times.

Change requests

Sync change tickets to Jira stories to keep deployments on track.

Problem management

Link recurring incidents to Jira epics for faster root cause analysis.

Project collaboration

Align IT + DevOps projects with real-time, bi-directional updates.

How SEKO Logistics cut manual work and saves $56,000 annually

SEKO Logistics integrated ServiceNow and Jira to eliminate manual ticket creation and updates. With Unito, they automated their escalation flow, reduced license costs, and saved 338 hours annually.

$56k
saved annually

3,800
tickets synced weekly

338
hours saved annually

Enterprise-grade security and reliability

SOC 2 Type 2 certified

GDPR and CCPA compliant

Blue database icon with a padlock, representing secure data or no data stored.

No data stored by Unito

Power your ITSM workflows with real-time two-way sync.

Get a personalized demo and see your ServiceNow-Jira sync live.