ServiceNow Jira Integration — No-Code, Two-Way Sync

Easily connect ServiceNow and Jira with a secure two-way sync. No dev work needed.

Book a live demo of Unito's ServiceNow Jira integration

What to expect:
✅ 15-30 minute live call
✅ Tailored to your use case
✅ No commitment required

Sync anything in Jira like issues and sprints, with anything in ServiceNow like incidents and change requests

Unito is rated 4.5/5 on G2, is a trusted Atlassian Marketplace Partner, and is SOC 2 Type 2 compliant. 

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The integration platform of choice for Fortune 500 companies and global brands

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Real-time ServiceNow-Jira integration — no-code, fully configurable

Unito makes it easy to integrate ITSM workflows across teams in ServiceNow and Jira. Configure your cross-tool sync in a few easy steps including custom filter rules and field mappings, making sure your sync adapts to your workflow.

See how Unito syncs ServiceNow and Jira in real-time

Unito enables true interoperability between Jira and ServiceNow with support for comments, attachments, historical data, custom fields and more.
Field mapping example for a Jira ServiceNow sync

*Actual platform screenshot

Map fields between ServiceNow and Jira with precision

Easily sync data between Jira and ServiceNow with full control over how each field behaves. Set one-way or two-way sync directions per field, customize mappings, and tailor updates to match your teams’ exact workflows.

Sync fields like:

  • Priority levels and due dates
  • Descriptions and attachments
  • Public and private comments
  • Assignment groups and assignees
  • Any custom fields and labels

➡️ All fully customizable, no scripting needed

Review documentation on supported fields >

 

Control exactly what syncs between ServiceNow and Jira

Use sync rules to control exactly which records sync across Jira and ServiceNow. Set rules based on status, urgency, or custom fields, and optionally include historical data that meets your criteria. No scripting, no manual work.

Example sync rules for a ServiceNow Jira integration
Case study

One Major Database Provider Aligned International Dev Work Instantly

$21,153

saved per week

129h

saved per week

Here’s how they did it >

Power your ITSM workflows with real-time two-way sync

Accelerate incident
management across ServiceNow and Jira

Unito turns new ServiceNow incidents into linked Jira issues automatically. As developers update the Jira issues, those changes sync back to ServiceNow in real-time. No more manual status checks, missed updates, or cross-tool misalignment.

✅ Faster incident resolution

✅ Aligned support and dev teams

✅ Fewer SLA violations

Incident management workflow between ServiceNow and Jira
Change management process between ServiceNow and Jira

Coordinate change requests across tools and teams — automatically

Unito keeps change requests in sync across Jira and ServiceNow. As developers update tasks, those updates flow instantly back to ServiceNow, so IT teams can stay aligned and audit-ready without chasing status updates.

✅ Align dev and ops workflows

✅ Reduce risk during deployments

✅ Maintain compliance and audit trails

Explore documentation and in-depth guides to successfully set up your ServiceNow Jira integration

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An Overview of Unito's ServiceNow Integration

Unito syncs ServiceNow records, including incidents, cases, problems etc., between ServiceNow and 50+ other apps and tools.

Read article >

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How to Implement Unito for ServiceNow

This article will provide you with step-by-step instructions to implement Unito in order to sync ServiceNow incidents with tickets, issues, tasks, and more.

Read article > 

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ServiceNow + Jira Integration Documentation

Learn the best use cases for a ServiceNow Jira integration, which fields can sync between them with Unito, and some options for configuration.

Read article >

See more ServiceNow articles >

Enterprise-grade security

Enterprise-grade security

Unito features robust, enterprise-ready security, including SOC2 Type 2 certification and compliance with global privacy laws. Rest assured knowing we never store your sensitive data.

Reliable over time

Consistent and reliable

Maintenance is our responsibility, so you never have to worry about broken code or keeping up with changing APIs. If there's an issue, our support team is always ready to assist for a smooth resolution.

ROI-driven

ROI-driven

Our enterprise users see an average ROI of 4.7x with Unito's configurable workflows. Each rollout takes weeks, not months, so you can implement your integration without disrupting existing processes.

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Book a demo with our solutions team

Assess your organization’s needs and see how Unito can accelerate your ServiceNow Jira workflows.