Sync Freshservice and Azure DevOps effortlessly with real-time two-way updates 

Escalate Freshservice tickets into Azure DevOps work items and keep updates flowing both ways—so IT and engineering resolve issues faster.

Sync anything in Freshservice, like Tickets and Problems, and anything in Azure DevOps, like Work items and Bugs. Visual

TRUSTED BY FORTUNE 500 COMPANIES AND GLOBAL BRANDS

hp logo
mit logo
warner bros logo
logitech logo
ey logo
stanford university logo
boston scientific logo

Your Freshservice-Azure DevOps setup in simple steps

Our team works with you to configure your integration needs from start to finish, tailored to your business workflows. Once it's live, Unito keeps everything in sync automatically, and your integration stays reliable, simple to adjust and effortless to maintain.

 
Illustration of how to set up a Freshservice and Azure DevOps flow

Why customers choose Unito

Two-way sync

True two-way sync,
out-of-the-box

Unito makes it easy to escalate Freshservice tickets into Azure DevOps work items. Teams can configure the integration quickly and see updates flow automatically.

Configurable

Fully configurable,
no-code

Control how ticket data maps to work items using flexible, no-code configuration. Keep IT and engineering aligned without changing how they work.

Enterprise scale

Enterprise-scale and
resilience

Designed to handle busy IT operations and fast-moving development teams. Unito scales reliably as ticket and work item volumes grow.

HOW IT WORKS

Automatically route IT tickets to development teams

Route Freshservice tickets into Azure DevOps work items to streamline collaboration between IT and development teams. Keep escalation workflows clear while ensuring updates sync automatically across both systems.

Illustration of a ticket escalation workflow with Unito

 

Example field mapping between Freshservice and Azure DevOps

Route IT escalations into development backlogs

Use no-code field mapping to connect Freshservice tickets with Azure DevOps work items so engineering teams get only the escalation details they need:

  • Ticket titles and work item names
  • Descriptions and context
  • Priority and impact
  • Ownership and assignment
  • Status and custom fields

Fully configurable, no scripting required.

Automatically route IT escalations into development backlogs

Use sync rules to control when Freshservice tickets should create Azure DevOps work items so IT and engineering stay aligned.
Example rules for a Freshservice Azure DevOps flow with Unito

Real-world ways teams escalate work across tools

Route IT escalations into development workflows

Sync Freshservice tickets with Azure DevOps work items to streamline escalation.

Improve collaboration between IT and dev

Keep status and ownership aligned as work progresses.

Control what gets escalated

Ensure only validated, high-impact tickets reach engineering teams.

Shorten resolution cycles

Reduce delays caused by manual escalation and follow-ups.

Tool A Logo ⇄ Tool B Logo

How SEKO Logistics cut manual work and saves $56,000 annually

SEKO Logistics integrated ServiceNow and Jira to eliminate manual ticket creation and updates. With Unito, they automated their escalation flow, reduced license costs, and saved 338 hours annually.

$56k saved annually
3,800 tickets synced weekly
338 hours saved annually
— Loren McDowell, IT Operations Manager
“
Unito isn’t just a nice-to-have — it’s a necessity once you realize how much time and effort it saves.
— Loren McDowell, IT Operations Manager

Enterprise-grade security and reliability

SOC logo

SOC 2 Type 2 certified

GDPR and CCPA logos

GDPR and CCPA compliant

Blue database icon with a padlock, representing secure data or no data stored.

No data stored by Unito

Power your Freshservice + Azure DevOps workflows with real-time two-way sync.

Get a personalized demo and see your Freshservice-Azure DevOps sync live.