Sync Freshservice and Jira effortlessly with real-time two-way updates 

Automatically escalate Freshservice tickets into Jira issues while keeping comments, status, and ownership aligned across IT and engineering teams.

Sync anything in Freshservice, like Tickets and Problems, and anything in Jira, like Issues and Epics. Visual

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Your Freshservice-Jira setup in simple steps

Our team works with you to configure your integration needs from start to finish, tailored to your business workflows. Once it's live, Unito keeps everything in sync automatically, and your integration stays reliable, simple to adjust and effortless to maintain.

 
Illustration of how to set up a Freshservice and Jira flow

Why customers choose Unito

Two-way sync

True two-way sync,
out-of-the-box

Unito connects Freshservice and Jira with an intuitive, pre-built integration. IT teams can escalate tickets to engineering instantly and track progress without switching tools.

Configurable

Fully configurable,
no-code

Customize how Freshservice tickets and Jira issues sync using no-code mappings and rules. Maintain clear ownership and workflows across teams.

Enterprise scale

Enterprise-scale and
resilience

Built for high ticket volumes and active development cycles. Unito scales to keep both tools aligned during peak support periods.

HOW IT WORKS

Effortless ticket escalation from IT support to engineering

Escalate Freshservice tickets into Jira issues so IT and engineering teams collaborate seamlessly on complex problems. Comments, status changes, and resolutions stay aligned without switching tools.

Illustration of a ticket escalation workflow with Unito

 

Example field mapping between Freshservice and Jira

Align IT support tickets with engineering workflows

Map Freshservice tickets to Jira issues using intuitive no-code field mapping so escalations include the right technical and business context:

  • Ticket subjects and issue summaries
  • Descriptions and conversations
  • Priority and urgency
  • Ownership and assignment
  • Status and custom fields

Fully configurable, no scripting required.

Escalate IT support tickets to engineering with control

Decide when Freshservice tickets should create Jira issues so engineering teams focus only on validated escalations.
Example rules for a Freshservice Jira flow with Unito

Real-world ways teams escalate work across tools

Escalate IT support tickets to engineering

Automatically convert Freshservice tickets into Jira issues when technical intervention is required.

Keep conversations connected

Sync updates so IT and engineering teams don’t lose context during escalation.

Reduce ticket duplication

Avoid parallel tracking by keeping a single source of truth per escalation.

Resolve complex issues faster

Ensure engineering engagement happens at the right time with the right information.

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How SEKO Logistics cut manual work and saves $56,000 annually

SEKO Logistics integrated ServiceNow and Jira to eliminate manual ticket creation and updates. With Unito, they automated their escalation flow, reduced license costs, and saved 338 hours annually.

$56k saved annually
3,800 tickets synced weekly
338 hours saved annually
— Loren McDowell, IT Operations Manager
“
Unito isn’t just a nice-to-have — it’s a necessity once you realize how much time and effort it saves.
— Loren McDowell, IT Operations Manager

Enterprise-grade security and reliability

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SOC 2 Type 2 certified

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GDPR and CCPA compliant

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No data stored by Unito

Power your Freshservice + Jira workflows with real-time two-way sync.

Get a personalized demo and see your Freshservice-Jira sync live.