Sync Salesforce and Jira effortlessly with real-time two-way updates 

Automatically escalate Salesforce cases into Jira issues so customer-facing teams and engineering stay aligned on priority, progress, and resolution.

Sync anything in Salesforce, like Cases and Opportunities, and anything in Jira, like Issues and Epics. Visual

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Your Salesforce-Jira setup in simple steps

Our team works with you to configure your integration needs from start to finish, tailored to your business workflows. Once it's live, Unito keeps everything in sync automatically, and your integration stays reliable, simple to adjust and effortless to maintain.

 
Illustration of how to set up a Salesforce and Jira flow

Why customers choose Unito

Two-way sync

True two-way sync,
out-of-the-box

Unito enables seamless escalation of Salesforce cases into Jira issues. Customer-facing teams and engineering stay aligned automatically, without manual handoffs or duplicate work.

Configurable

Fully configurable,
no-code

Control how cases, priorities, and customer context sync to Jira. Customize mappings and rules without writing code, so each team works in their preferred tool.

Enterprise scale

Enterprise-scale and
resilience

Built to support high case volumes and fast-moving engineering teams. Unito keeps systems aligned as workloads grow.

HOW IT WORKS

Escalate customer issues from Salesforce to engineering teams

Convert Salesforce cases into Jira issues to ensure customer-impacting problems reach engineering without delay. Updates flow back automatically, giving customer-facing teams real-time visibility into progress.

Illustration of a ticket escalation workflow with Unito

 

Example field mapping between Salesforce and Jira

Translate customer cases into actionable engineering work

Map Salesforce cases to Jira issues with flexible no-code configuration so customer context and escalation details reach engineering teams quickly:

  • Case subjects and issue summaries
  • Descriptions and customer context
  • Priority and severity
  • Case owners and assignees
  • Status and custom fields
Fully configurable, no scripting required.

Route customer escalations to engineering automatically

Use sync rules to determine when Salesforce cases should create Jira issues so customer-impacting problems are handled without manual handoffs.
Example rules for a Salesforce Jira flow with Unito

Real-world ways teams escalate work across tools

Escalate customer issues to engineering

Automatically convert Salesforce cases into Jira issues so customer-impacting problems reach engineering quickly.

Preserve customer context

Ensure engineering teams have access to priority, account details, and escalation context.

Improve response to critical cases

Route high-priority cases without manual intervention to reduce delays.

Increase transparency across teams

Keep customer-facing teams informed as engineering work progresses.

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How SEKO Logistics cut manual work and saves $56,000 annually

SEKO Logistics integrated ServiceNow and Jira to eliminate manual ticket creation and updates. With Unito, they automated their escalation flow, reduced license costs, and saved 338 hours annually.

$56k saved annually
3,800 tickets synced weekly
338 hours saved annually
— Loren McDowell, IT Operations Manager
“
Unito isn’t just a nice-to-have — it’s a necessity once you realize how much time and effort it saves.
— Loren McDowell, IT Operations Manager

Enterprise-grade security and reliability

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SOC 2 Type 2 certified

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GDPR and CCPA compliant

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No data stored by Unito

Power your Salesforce + Jira workflows with real-time two-way sync.

Get a personalized demo and see your Salesforce-Jira sync live.