Sync ServiceNow and Azure DevOps effortlessly with real-time two-way updates 

Escalate ServiceNow incidents and requests into Azure DevOps work items while keeping status, ownership, and updates in sync across IT and engineering.

Sync anything in ServiceNow, like Incidents and Change requests, and anything in Azure DevOps, like Work items and Bugs. Visual

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Your ServiceNow-Azure DevOps setup in simple steps

Our team works with you to configure your integration needs from start to finish, tailored to your business workflows. Once it's live, Unito keeps everything in sync automatically, and your integration stays reliable, simple to adjust and effortless to maintain.

 
Illustration of how to set up a ServiceNow and Azure DevOps flow

Why customers choose Unito

Two-way sync

True two-way sync,
out-of-the-box

Unito makes it easy to connect ServiceNow and Azure DevOps with a finished, intuitive integration. Teams can set it up quickly and start escalating tickets without relying on specialized IT resources.

Configurable

Fully configurable,
no-code

Customize how ServiceNow records sync with Azure DevOps work items. Define mappings, filters, and sync direction so IT and engineering teams stay aligned without compromising structure.

Enterprise scale

Enterprise-scale and
resilience

Designed for large ITSM environments and active development teams. Unito handles high volumes of tickets and updates without slowing down.

HOW IT WORKS

From ServiceNow incidents to Azure DevOps work items — automatically

Escalate ServiceNow incidents and requests into Azure DevOps work items so engineering teams can resolve issues faster. Progress and ownership stay in sync automatically, keeping IT and development aligned end to end.

Illustration of a ticket escalation workflow with Unito

 

Example field mapping between ServiceNow and Azure DevOps

Map IT requests to development work items

Use no-code field mapping to connect ServiceNow incidents and requests with Azure DevOps work items so engineering teams receive complete escalation context:

  • Ticket titles and work item names
  • Descriptions and context
  • Priority and severity
  • Ownership and assignment

  • Status and custom fields

 

Fully configurable, no scripting required.

Automate escalation from IT operations to development

Define when ServiceNow tickets should create Azure DevOps work items so engineering teams act only on validated escalations.
Example rules for a ServiceNow Azure DevOps flow with Unito

Real-world ways teams escalate work across tools

Route IT issues into development backlogs

Escalate ServiceNow incidents and requests into Azure DevOps work items when engineering involvement is required.

Maintain clear ownership

Keep assignment and status aligned across IT and development teams as work progresses.

Streamline cross-team collaboration

Reduce back-and-forth by keeping updates synchronized automatically.

Improve operational visibility

Give IT and engineering shared visibility into escalated work and outcomes.

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How SEKO Logistics cut manual work and saves $56,000 annually

SEKO Logistics integrated ServiceNow and Jira to eliminate manual ticket creation and updates. With Unito, they automated their escalation flow, reduced license costs, and saved 338 hours annually.

$56k saved annually
3,800 tickets synced weekly
338 hours saved annually
— Loren McDowell, IT Operations Manager
“
Unito isn’t just a nice-to-have — it’s a necessity once you realize how much time and effort it saves.
— Loren McDowell, IT Operations Manager

Enterprise-grade security and reliability

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SOC 2 Type 2 certified

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GDPR and CCPA compliant

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No data stored by Unito

Power your ServiceNow + Azure DevOps workflows with real-time two-way sync.

Get a personalized demo and see your ServiceNow-Azure DevOps sync live.