True two-way sync,
out-of-the-box
Unito provides an intuitive, ready-to-use integration between ServiceNow and Jira. IT teams can escalate work to engineering quickly, without scripts or custom development, and see updates flow back automatically.
Fully configurable,
no-code
Control how incidents, problems, and change requests map to Jira issues. Configure field mappings, filters, and sync rules without writing code—so each team keeps their existing workflows intact.
Enterprise-scale and
resilience
Built to support high ticket volumes and busy sprint cycles. Unito scales to keep ServiceNow and Jira aligned even during peak incidents and release periods.
Seamless escalation from IT intake to engineering execution
Route incidents, problems, and change requests from ServiceNow directly into Jira so engineering teams can act quickly. Status updates and resolution details stay aligned across both tools, eliminating manual escalation and follow-ups.
Map IT tickets to engineering issues with precision
Control how ServiceNow incidents, problems, and change requests map to Jira issues using no-code field mapping so engineering teams get the right context to resolve escalations faster:
- Short descriptions and issue summaries
- Detailed descriptions and attachments
- Priority and impact
- Assigned groups and assignees
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Status and custom fields
Fully configurable, no scripting required
Control when IT tickets are escalated to engineering
Use sync rules to decide when ServiceNow incidents and requests should create Jira issues so only the right tickets reach engineering teams.
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How SEKO Logistics cut manual work and saves $56,000 annually
SEKO Logistics integrated ServiceNow and Jira to eliminate manual ticket creation and updates. With Unito, they automated their escalation flow, reduced license costs, and saved 338 hours annually.
