True two-way sync,
out-of-the-box
Unito offers intuitive, out-of-the-box two-way sync that aligns ServiceNow incidents and requests with Salesforce cases. No IT bottlenecks or scripting—teams configure it quickly and see immediate value.
Fully configurable,
no-code
Use no-code field mappings, filters, and sync rules to tailor how ServiceNow records connect to Salesforce objects. Sync only the data required across IT and customer-facing teams.
Enterprise-scale and
resilience
Ideal for environments with large ticket queues and active customer operations. Unito scales easily to keep both systems aligned during high-volume periods.
Unified records across service and customer workflows
Connect ServiceNow operational data with Salesforce customer information. Sync incidents, requests, and case records so IT, support, and account teams always work from the same up-to-date source of truth without switching tools or relying on manual updates.
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Precise field mapping, no code needed
Connect ServiceNow incidents and requests to Salesforce cases with no-code field mapping. Sync the critical fields teams need most:
- Short descriptions / case subjects
- Full descriptions
- Priority
- Assigned to / case owner
- State, status, and custom fields
Fully customizable, no scripting needed.
Custom sync rules that keep both tools aligned
Use sync rules to control when and how ServiceNow records sync into Salesforce. Trigger case creation or updates based on state, priority, assignment group, or any custom field—so only the right incidents and requests flow into customer-facing workflows. Historical items can also be synced automatically.
.png "Example sync rules for a ServiceNow - Salesforce workflow.")
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How SEKO Logistics cut manual work and saves $56,000 annually
SEKO Logistics integrated ServiceNow and Jira to eliminate manual ticket creation and updates. With Unito, they automated their escalation flow, reduced license costs, and saved 338 hours annually.
