True two-way sync,
out-of-the-box
Unito provides intuitive, out-of-the-box sync between ServiceNow records and Smartsheet rows—no IT bottlenecks or scripting required. Setup is fast, enabling rapid time to value for cross-functional teams.
Fully configurable,
no-code
Map incidents, requests, or custom tables to rows with no-code field mappings, filters, and sync rules. Keep both IT and business teams aligned without restructuring either tool.
Enterprise-scale and
resilience
Designed for ITSM environments with heavy ticket traffic. Unito auto-scales to handle spikes in updates and activity across Smartsheet and ServiceNow.
Real-time visibility from ticket intake to execution
Connect ServiceNow’s intake queues with work managed in Smartsheet. Sync incidents, requests, and row updates so IT and business teams always share the same, accurate information—without switching tools or duplicating effort.
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Precise field mapping between ServiceNow records and Smartsheet rows
Connect ServiceNow records to Smartsheet rows with simple, no-code mapping. Sync the highest-value fields:
- Short descriptions
- Full descriptions
- Priority or due dates
- Assigned to
- State, status, and custom columns
Fully customizable, no scripting needed.
Custom sync rules that match your ITSM workflows
Use sync rules to control when and how ServiceNow records sync into Smartsheet. Trigger row creation or updates based on state, priority, assignment group, or any custom field—so only the right tickets flow into your sheets. You can even sync historical items without manual cleanup.
.png "Example sync rules for a ServiceNow - Smartsheet workflow.")
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How SEKO Logistics cut manual work and saves $56,000 annually
SEKO Logistics integrated ServiceNow and Jira to eliminate manual ticket creation and updates. With Unito, they automated their escalation flow, reduced license costs, and saved 338 hours annually.
